FAQ
Ordering
How do I place my order?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it’s on its way!
What type of payments do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as Shop Pay, Apple Pay, Google Pay, and PayPal where available.
When will my card be charged?
Just after your order has been successfully placed.
How secure is my personal information?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
How long will it take to ship my order?
Orders typically ship within 7 to 15 business days. For international orders, transit will take an additional 10 to 30 business days.
My tracking number isn’t working
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
I need help with a late order
Orders typically ship within to 15 business days. For international orders, transit will take an additional 2 to 3 weeks.
If your order has not arrived after 15 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.
Get in touch
Have questions about your order, or a general enquiry?
